How To Reach Our Concierge

Our client relations are managed by a dedicated concierge team, not a call centre. Each member is a specialist in Raja Ampat logistics and luxury marine charters. This ensures that every communication is informed, relevant, and aligned with our editorial standards of accuracy.

For detailed enquiries, itinerary proposals, or multi-week charter discussions, we recommend contacting us via email. This allows us to assign the most appropriate specialist to your request and provide a comprehensive, well-researched response. For more immediate questions or follow-ups, our secure WhatsApp channel is monitored directly by our team during office hours. We believe in a single point of contact to build rapport and a deep understanding of your unique requirements for the perfect electric yacht Raja Ampat experience.

Response Time & Process

We are committed to a prompt and professional process. All initial enquiries receive a personal acknowledgement within one business day. A detailed response from your assigned charter specialist will follow within 48 hours, after a thorough review of your request.

Our process is consultative. After the initial contact, we typically schedule a discovery call to better understand your vision, guest profile, and specific interests—be it pelagic encounters in the Dampier Strait, exploring the karst formations of Wayag, or documenting the rich biodiversity of Misool. This dialogue is fundamental to crafting an itinerary that is both ambitious and achievable, respecting the rhythms of nature and the remote character of the archipelago.

Languages We Operate In

Clarity is paramount in coordinating world-class expeditions. Our primary language of operation is English, and our entire client-facing team is fluent. We maintain exacting standards to ensure all contractual, logistical, and safety-critical information is communicated with precision.

Reflecting our deep roots in the archipelago, our team is also fully proficient in Bahasa Indonesia. This dual-language capability is essential for our seamless on-the-ground operations, from coordinating with local partners in Waisai to liaising with port authorities in Sorong. For clients requiring consultation in other languages, we can arrange for qualified translators upon request.

Office Hours & Time Zones

Our operational headquarters are based in Indonesia, observing Eastern Indonesia Time (WIT), which is UTC+9. Our standard office hours are from 9:00 to 17:00, Monday through Saturday.

We serve a global clientele and understand the need for flexibility. Our team routinely accommodates scheduled calls across different time zones, from Los Angeles to Zurich. When you contact us, please indicate your location and preferred time for a consultation, and we will make every effort to connect at your convenience. This client-centric approach ensures your planning process is efficient, regardless of where you are in the world.

Visiting Raja Ampat / West Papua — Logistics

The journey to Raja Ampat is part of the adventure, and our team is here to demystify the logistics. The primary gateway to the archipelago is Dominique Edward Osok Airport (SOQ) in Sorong, West Papua. From there, our ground team will greet you for a seamless transfer to the port for embarkation.

We manage all necessary local arrangements on your behalf. This includes securing the obligatory Marine Park Entry Tags (known locally as PIN), coordinating domestic transfers, and ensuring your arrival and departure are perfectly synchronised with the yacht’s schedule. Our practical, on-the-ground experience is critical for navigating this remote region, allowing you to focus solely on the incredible experience ahead.

Frequently Asked Questions

What makes your electric yacht charter in Raja Ampat eco-friendly?

Our commitment to sustainability is foundational. The yacht operates on a state-of-the-art hybrid electric propulsion system, allowing for hours of silent, emission-free cruising. This minimises acoustic disturbance to marine life and eliminates pollutants. Onboard, we have advanced water desalination and waste treatment systems, a zero single-use plastic policy, and we source provisions from local communities wherever possible. We are not just visiting Raja Ampat; we are actively invested in its preservation through responsible, low-impact technology and practices.

What is the best time of year to visit Raja Ampat?

Raja Ampat is a year-round destination, but conditions vary. The primary season runs from October to April, offering the calmest seas and driest weather, which is ideal for accessing remote dive sites across the entire archipelago. The period from May to September can bring more wind and surface chop, particularly in the south. However, diving remains excellent, and you will encounter fewer other vessels. Our itineraries are always adapted to prevailing conditions to ensure both safety and the best possible experience.

How do we get to the embarkation point?

Your journey will begin with an international flight to Jakarta (CGK) or Bali (DPS), followed by a domestic flight to Sorong (SOQ) in West Papua. Upon your arrival at Sorong, our dedicated ground crew will welcome you. They will handle all luggage and provide a comfortable, private transfer to the designated port of embarkation. We coordinate every detail of this transfer to ensure it is a seamless and stress-free transition from your travels to the beginning of your private charter.

Are dive masters and equipment included in the charter?

Yes, all charters include the services of a highly experienced, PADI-certified dive master or instructor who possesses intimate knowledge of Raja Ampat’s complex sites. A full complement of high-quality, regularly serviced dive equipment (BCD, regulators, masks, fins, weights) is also provided for all guests. We can accommodate requests for specific gear, such as rebreathers or camera equipment, with advance notice. Our focus is on providing a safe, bespoke, and world-class diving experience.

Can you accommodate specific dietary requirements?

Absolutely. Our professional onboard chef is skilled in a wide range of international and Indonesian cuisines and is experienced in catering to specific dietary needs. Whether you require vegetarian, vegan, gluten-free, or have specific allergies, we can create a delicious and varied menu for you. We ask that you provide all dietary information well in advance of your charter so our team can provision accordingly, sourcing the finest fresh ingredients available for your journey.

What conservation initiatives does Electric Yacht Raja Ampat support?

Our operational philosophy is rooted in conservation. We actively partner with local conservation NGOs and contribute to marine megafauna monitoring programmes by sharing sighting data. Our crew is trained in reef-safe anchoring and operational protocols. We also prioritise hiring from local Papuan communities, providing sustainable economic alternatives that support the protection of the marine environment. By choosing us, you are directly contributing to a model of tourism that values and protects Raja Ampat’s natural and cultural heritage.

Is there internet connectivity on board?

While we encourage a ‘digital detox’ to fully immerse in the pristine environment, we understand the need to stay connected. The yacht is equipped with a satellite internet system that provides basic connectivity for essential communication, such as email and messaging apps. However, due to the remote location, the connection can be intermittent and is not suitable for high-bandwidth activities like streaming. Cellular service is virtually non-existent outside of a few key towns like Waisai.

What level of diving certification is required?

To fully appreciate the diversity of dive sites, we recommend an Advanced Open Water certification, as some sites involve currents and greater depths. However, divers with an Open Water certification will still have access to a vast number of spectacular reefs. For uncertified guests wishing to experience the underwater world, we can arrange PADI Discover Scuba Diving programmes or full certification courses, conducted by our onboard instructor in some of the most beautiful ‘classrooms’ on Earth.

How are itineraries customised for each charter?

There is no fixed itinerary. Each journey is a collaborative creation between you and our charter specialist. The process begins with a discussion about your interests: are you focused on macro photography, encounters with mantas and sharks, birdwatching for the Wilson’s Bird-of-Paradise, or exploring remote villages? Based on this, the season, and the length of your charter, we draft a proposed route. This remains flexible, allowing for spontaneous exploration and adaptation to weather or unique wildlife sightings during your voyage.

How are medical emergencies handled in such a remote location?

Safety is our highest priority. The yacht is equipped with a comprehensive medical kit, including emergency oxygen and a defibrillator. Our senior crew members are certified in Emergency First Response and first aid. For any serious medical situation, we have established emergency protocols for stabilisation and evacuation. We maintain direct communication with medical support services and can coordinate a swift transfer to the nearest capable medical facility in Sorong, ensuring the highest level of care possible in this remote region.